Xerox WorkCentre 7328 Setup Manual

Also see for WorkCentre 7328: Quick use guide Quick use guide System administrator guide Copying guide Quick network setup guide

Contents

Xerox WorkCentre 7328 Setup Manual Manual pdf 3 page image

Scan to EmailCopyright © 2007, Xerox Corporation. All rights reserved.3Scan to Email TroubleshootingFor internal corporate mail servers, substitute the word "Corporate" for "ISP" in thefollowing troubleshooting table.Symptom Possible Cause Resolution/ValidationSMTP error atmultifunction deviceIncorrect Mail Server orHost NameValidate that the correct ISP mailserver name has been entered inthe SMTP Host Name field.Incorrect settings inMicrosoft Outlook ExpressVerify that you can access the ISPmail server from within MicrosoftOutlook Express and that allsettings are correct.Incorrect multifunctiondevice email addressenteredVerify that the device is using thecorrect email address in the From:field. The Email address mustmatch what the ISP's mail server isexpecting.ISP requires SMTPauthentication to their mailserverCheck with your ISP to determineif this is a requirement. If so,enable SMTP authentication forthe multifunction device viaCentreWare Internet Services.ISP does not allow mail onthe standard port number25Check with your ISP to determineif this is the problem. Ask if theycan accept mail on another portnumber. If so, change the SMTPport number for the multifunctiondevice via CentreWare InternetServices.ISP requires login to theemail account via MicrosoftOutlook Express beforeallowing mail to be sentCheck with your ISP to determineif this is a requirement. If so, loginto the Microsoft Outlook Expressaccount, and then try sending theemail. If this is successful, you canset Outlook Express to checkemail every 5 or 10 minutes for themultifunction device's emailaccount.