20 WORKCENTRE 7346 EVAlUATOR GUIDEuNrIvAlEd SErvICE ANd SuPPOrTBehind every Xerox product is a large network of customer supportthat’s unrivaled in the industry and available when you need it. Xeroxservice professionals use leading-edge technologies to keep you upand running. They’re even linked to the engineers who designedyour product, so you can be confident when you choose Xerox. AndGenuine XEROX® supplies are always readily available.TOTAl SATISFACTION GuArANTEEdThe exclusive Xerox Total Satisfaction Guarantee, recognized asunique in the industry, covers every Phaser device that has beencontinuously maintained by Xerox or its authorized representativesunder a Xerox express warranty or Xerox maintenance agreement.You decide when you’re satisfied.XErOX OFFICE SErvICES SuPPOrTAsset Management Services• Asset Optimization and Tracking — Process and tools tooptimize an enterprise’s office output infrastructure andreduce hard costs• Break-Fix Management — Single point of ownership andmanagement for break-fix service for all brands of officeoutput devices, regardless of manufacturer• Supplies Management — Process and tools to procure,monitor and replenish all document-related suppliesproactivelyImaging and Output Management Services• Output Management — Single point of managementof office output from all output devices, regardless ofmanufacturer• Image Capture and Workflow — Cost-efficient solutions forcapturing, managing, retrieving and distributing informationinto digital repositoriesSupport Services• Technology Procurement and Deployment — A creativeand flexible end-to-end print/computer product acquisitionsolution that uses a single-point-of-contact model whilelowering the total cost of acquisition• Help Desk Services — A broad range of enterprise services,managed through a centralized single point of contact anddelivered through either an on-site or off-site model• End User Services — Microsoft software implementation,IT project consulting, and customer educationStudent/Patron Access Services• Student and Library Patron Access — Custom designed andimplemented customer-managed solutions for student andlibrary patron print-access managementAddITIONAl INFOrMATION SOurCESWorkCentre 7346 Multifunction Printer’s Front Panel:• The front panel offers tools and information pages tohelp with machine setup, feature selections, operationalproblems, media feed and supply issues.Customer documentation Contains:• Installation Guide• Quick User Guide• Software and Documentation CD-ROM• Registration Card• Warranty BookletOn the Web:Visit www.xerox.com/office for:• Product, supply and support information• Downloading drivers• Finding your local Xerox sales representative• Online documentationVisit www.xerox.com/office/support for:Support and service information, including the sametroubleshooting Knowledge Base used by XeroxCustomer Support staff to provide the latest technicalinformation on:• Application issues• Errors• Print-quality issues• TroubleshootingSuPPOrT ANd AddITIONAl INFOrMATION SOurCES