251Troubleshooting: Server FaxIf you are experiencing problems with sending a Server Fax, first verify the machine is connected on thenetwork and functioning as a printer by performing the following activities:1. Check the network cable at the back of the machine.2. Send a test page from your PC to the machine.3. If connected via TCP/IP try a PING from your workstation to the machine.4. Note that Server Fax and Embedded Fax are mutually exclusive services. If one is enabled, the otherwill not function. Perform the steps under “Is the Fax button available on the machine,” below to checkwhich service is enabled.Is the machine functioning on the network as a printer?Configure your machine on the network or resolve any networking issues before attempting to use theServer Fax feature. For instructions to configure the machine on the network refer to the Read Me topic inthis guide.Ensure Server Fax is installed properly.At the machine, verify that you have a Fax button on the machine screen interface and that this is notgrayed out and unselectable.It may be necessary to press the Services button to view the Fax button on screen.Is the Fax button available on the machine?Install Server Fax before proceeding. For instructions refer to the Server Fax topic in the Options section ofthis guide.NOTE: If you installed Server Fax but the button is grayed out or unavailable at the machineAt the Work Station1. Open your web browser and enter the TCP/IP address of the machine. Press [Enter].2. Click the [Properties] tab.3. Enter the Administrator User name and Password if prompted. The default is [admin] and [1111].Press [Login].4. Select [Services].5. Select [Service Registration].6. Select the Server Fax box to enable.7. Select [Apply].At the Machine1. 1. Select [Services], or [All Services].2. 2. Check to see if Server Fax option is now available.3. 3. If not, contact Customer Support.Verify that the Server Fax settings have been properly configured on the machine by printing aConfiguration Report.At the Machine1. Press the [Machine Status] button.2. Touch [Print Reports].3. Touch [Configuration Report].4. Touch [Print Selected Report].5. Touch [Close].
