4 APPENDIX4.1 Frequently-asked Questions4.1.1 When the driver has been installed with USB type key connected to apersonal computer3) Under the state that the USB type key is attached to the personal computer, delete theitem registered as “USB Token” in Device Manager.4) Uninstall the driver (Sentinel System Driver 5.41.1(32-bit)) with [Add/RemovePrograms].5) Install the driver with key detached from personal computer. With the procedureabove, the driver can be performed normally.4.1.2 When the previous version driver (Ver.PD-5.39.2) has been installed afterinstalling the driver Ver.PD-5.41.1In this case, problems may occur infrequently. To avoid problems, uninstall the driverVer.PD-5.39.2(Sentinel System Driver)by [Add / Remove Programs].4.1.3 When the software program does not start properly with D-SUB typeThere is a possibility that the driver of the hardware lock key is old type or does not exist.Execute "\SentinelDriver\SSD5411-32bit.EXE" of installation CD-ROM. Refer to"\SentinelDriver\Manual\us\Readme.pdf" for the installation procedure.Note 1) Be sure to install the driver under Windows2000/XP environment.Note 2) When installing the driver under Windows2000/XP environment, be sure to loginon administrator mode in order to add files to system folder and inputinformation in registry.31/31HW0482335