Yealink CP920 User Guide40Before picking up an incoming call, make sure that the directed call pickup code has been configured either for anIntercom key or for Call Pickup feature in advance.Check with your system administrator to find out if this feature is available on your phone.NoteIf the directed call pickup code is not set, the phone will place a call to the target extension instead of picking up an incom-ing call of the target extension when you tap the Intercom key.ProcedureTap the Intercom key to pick up the incoming call directly.Answering an Intercom CallBy default, when there is an incoming intercom call, the phone plays a warning tone and automatically answer theincoming call.If your phone is set to answer intercom calls with your microphone muted, you need to tap the Mute touch key tounmute your microphone before responding to the call.You can configure the following behaviors when receiving an intercom call.Intercom AllowIntercom Allow feature allows the phone to automatically answer an incoming intercom call. If you disable this feature,the phone will handle an incoming intercom call like a normal incoming call.NoteYour system administrator can set a period of delay time before the phone automatically answers intercom calls.Intercom MuteIntercom Mute feature allows the phone to mute the microphone when incoming intercom calls are answered auto-matically.Intercom ToneIntercom Tone feature allows the phone to play a warning tone before answering an intercom call automatically.Intercom BargeIntercom Barge allows the phone to automatically answer an incoming intercom call while an active call is in progress.The active call will be placed on hold. If you disable this feature, the phone will handle an incoming intercom call like anormal incoming call while there is already an active call on the phone.NoteTo enable the phone to receive a new incoming call when it already has an active call, make sure that the call waiting featureis enabled on the phone in advance.Procedure1. Navigate to Menu > Features > Intercom.2. Make the desired changes.3. Select Save.Related Topics