Administrator’s Guide for SIP-T5 Series Smart Media Phones7462. In the Import CFG Configuration File block, click Upload File to locate and import a CFGconfiguration file from your local system.Troubleshooting SolutionsThis section describes solutions to common issues that may occur while using the IP phone.Upon encountering a scenario not listed in this section, contact your Yealink reseller for furthersupport.IP Address IssuesWhy doesn’t the IP phone get an IP address?Do one of the following:If your phone connects to the wired network: Ensure that the Ethernet cable is plugged into the Internet port on the IP phone and theEthernet cable is not loose. Ensure that the Ethernet cable is not damaged. Ensure that the IP address and related network parameters are set correctly. Ensure that your network switch or hub is operational. Ensure that the Wi-Fi feature is disabled.If your phone connects to the wireless network: If the network is secure, ensure the entered password is right. Ensure your gateway/router enables the wireless network feature.
