Table of ContentsxxiiiSecure Real-Time Transport Protocol (SRTP) ............................................................................................................ 885Encrypting and Decrypting Files ..................................................................................................................................... 888Configuration Parameters ........................................................................................................................................ 888Encrypting and Decrypting Configuration Files .............................................................................................. 893Encrypting and Decrypting Contact Files .......................................................................................................... 896Incoming Signaling Validation ........................................................................................................................................ 896Troubleshooting......................................................................... 899Troubleshooting Methods ................................................................................................................................................ 899Viewing Log Files ......................................................................................................................................................... 899Capturing Packets ........................................................................................................................................................ 914Enabling Watch Dog Feature .................................................................................................................................. 916Getting Information from Status Indicators ..................................................................................................... 917Analyzing Configuration Files ................................................................................................................................. 918Exporting All the Diagnostic Files ......................................................................................................................... 921Ping and Traceroute ................................................................................................................................................... 922Troubleshooting Solutions ................................................................................................................................................ 924IP Address Issues.......................................................................................................................................................... 924Time and Date Issues ................................................................................................................................................. 925Display Issues ................................................................................................................................................................ 926Phone Book Issues ...................................................................................................................................................... 926Audio Issues ................................................................................................................................................................... 926Wi-Fi and Bluetooth Issues ...................................................................................................................................... 927Firmware and Upgrading Issues ............................................................................................................................ 928Provisioning Issues ...................................................................................................................................................... 929System Log Issues ....................................................................................................................................................... 930Resetting Issues ............................................................................................................................................................ 930Rebooting Issues .......................................................................................................................................................... 934Protocols and Ports Issues ....................................................................................................................................... 936Password Issues ............................................................................................................................................................ 939Logo Issues ..................................................................................................................................................................... 939Power and Startup Issues ......................................................................................................................................... 939Other Issues ................................................................................................................................................................... 940Appendix..................................................................................... 943Appendix A: Glossary ........................................................................................................................................................... 943Appendix B: Time Zones .................................................................................................................................................... 945Appendix C: Trusted Certificates .................................................................................................................................... 946Appendix D: Configuring DSS Keys ............................................................................................................................... 948Appendix E: Auto Provisioning Flowchart (Keep User Personalized Configuration Settings) .............. 968Appendix F: Static Settings ............................................................................................................................................... 969Appendix G: Reading Icons ............................................................................................................................................... 975Appendix H: SIP (Session Initiation Protocol)............................................................................................................ 984