Yealink Teams T58A User Manual

Also see for T58A Teams: Configuring guide Administrator's guide User guide Administrator's guide Manual

| Audio Calls | 25ProcedureDuring a call, navigate to > Park Call.The call is parked and the code to retrieve the call is displayed on the phone.Related tasksRetrieving Parked CallsRetrieving Parked CallsAfter the call is parked, you can retrieve the call on another phone or provide another contact with the callretrieval code to retrieve the call.Procedure1. Tap when the phone is idle.2. Enter the code.3. Tap OK.Call QueueCall queue is a feature that route and queue incoming calls to group members, called agents, such as to ahelp desk or a customer service desk.When someone calls into a phone number that is set with a call queue, they will hear a greeting first (if anyis setup), and then they will be put in the queue and wait for the available call agent. The person calling inwill hear music while they are placed on hold and waiting, and the call in the queue will ring all call agentsat the same time by default. After a call agent accepts the call, other agents’ phones stop ringing.If you are assigned as an agent of the call queue, the incoming calls to the call queue will display the nameof the call queue to distinguish it from common calls.Note: The routing method (Attendant routing, Serial routing, or Round Robin) is decided byyour administrator. For more information on call queue, refer to Create a Cloud call queue.Blocking Calls with No Caller IDProcedure1. Navigate to > Settings > Calling.