Yealink Teams T58A User Manual

Also see for T58A Teams: Configuring guide Administrator's guide User guide Administrator's guide Manual

| Troubleshooting | 46Viewing Phone StatusYour system administrator may ask you to view the phone status such as network, MAC, firmware, PartnerAPP version, Company Portal version, and Team version.ProcedureNavigate to > Settings > Device Settings > About.Resetting Your PhoneYou can reset the phone to factory settings with the need for entering the Administrator's password.Procedure1. Navigate to > Settings > Device Settings > Debug(Admin only).2. Enter the admin password and tap Done.3. Tap Reset to Factory Settings.It prompts if you are sure to reset to factory default.4. Tap OK.Tip: You can also long press the pound key (#) and the star key ( * ) for about 6 seconds whenthe phone is idle.TroubleshootingIf you are having issues with your phone, you can try the troubleshooting options and solutions in thefollowing topics to resolve certain issues.• Why is the screen blank?• Why does the phone display “Network unavailable”?• Why does the phone display time and date incorrectly?• How can I obtain the MAC address of a phone when the phone is not powered on?• Why can't I receive calls?• Why doesn't my handset work?• Checking the IP Address of Teams PhoneWhy is the screen blank?• Ensure that the phone is properly plugged into a functional AC outlet.• Ensure that the phone is plugged into a socket controlled by a switch that is on.• If the phone is plugged into a power strip, try to plug it directly into a wall outlet instead.• If the phone is powered from PoE, ensure you use a PoE-compliant switch or hub.Why does the phone display “Network unavailable”?

/ 47

Related manuals for Yealink T58A Teams