Nortel M3905 Call Center manuals
M3905 Call Center
Table of contents
- Table Of Contents
- Table Of Contents
- Introduction to the M3905 Call Center telephone
- M3905 Call Center telephone keys
- Call Center Agent/Supervisor Features
- Login with Agent ID and Multiple Queue Assignment (MQA)
- Correct errors during the login procedure
- Default login
- Call Center Agent features
- Answer Call Center calls
- Call Forcing
- Use Not Ready
- Contact your supervisor
- Use Walkaway and Return from Walkaway
- Call Center Supervisor features
- Call Agent
- Observe Agent
- Night Service
- Viewing queue status
- The Meridian SL-100 Multistage Queue Status indicator
- Display Queue Threshold on Meridian SL-100
- Display agent status on the Meridian 1
- Display agent status on the Meridian SL-100
- Use the Predial feature
- Auto Dial
- Ring Again
- Use Speed Call
- Make a System Speed Call
- Answer a call
- Transfer a call
- Trace a Malicious call
- Forward calls
- Set up a Conference call
- options list
- Select a language
- Adjust Screen contrast
- Choose Ring type
- Use Live dial pad
- Enable Call timer
- Headset type selection
- Activate Headset port external alerter
- Directory display and navigation
- Directory password protection
- Call Log
- Access and use the Redial List
- Use the Personal Directory
- Add an incoming call
- Add an outgoing call
- Delete your Personal Directory
- Use the Personal Directory to make a call
- Search for an entry
- Copy a number from the Redial List
- Set-to-Set Messaging
- Corporate Directory
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