Nortel M3905 Call Center Quick Reference Manual

Also see for M3905 Call Center: Quick reference card

Contents

10Call Center Agent/Supervisor FeaturesLogin with Agent ID and Multiple Queue Assignment (MQA)The process of logging in using MQA consists of entering your four digit Agent IDfollowed by a Supervisor ID (if your queue requires one) followed by up to fiveACD DNs and priority values (if priority values are being used) terminated by££.To choose the default Priority or Supervisor ID, enter £ instead of a Priority entryor a Supervisor ID entry. The Priority or Supervisor configured for your set will beused.Note: A Supervisor who is logging in to accept ACD calls will not be able tospecify a Supervisor ID (even in the case where agents are required to enterone).To login:/ 1. Press the In-Calls Key.2. Select one of the following four loginoptions:To login without Supervisor ID andwithout Priority:Dial your Agent ID £ ACD DN 1 £ACD DN 2 £ ACD DN 3 £ACD DN 4 £ ACD DN 5 £ £.To login with Supervisor ID andwithout Priority:Dial your Agent ID £Supervisor ID £ ACD DN 1 £ACD DN 2 £ ACD DN 3 £ACD DN 4 £ ACD DN 5 £ £.To login without Supervisor ID andwith Priority:Dial your Agent ID £ ACD DN 1 £Priority 1 £ ACD DN 2 £Priority 2 £ ACD DN 3 £Priority 3 £ ACD DN 4 £Priority 4 £ ACD DN 5 £Priority 5 £ £.In - Calls