Nortel M3905 Call Center Quick Reference Manual

Also see for M3905 Call Center: Quick reference card

Contents

16Call Center Agent featuresUse Not ReadyUse the Not Ready Key, when performing post-call work.When you need time to catch up onpost-call processing work:/ Press the Not Ready Key. This takes youout of the queue.When you are ready to take ACDcalls again:/or/Press either the In-Calls Key, or the NotReady Key to enter the ACD queue.Note 1: On the Meridian SL-100, you mustpress the Not Ready Key to begin receivingACD calls.Note 2: If you Press the In-Calls Keyduring an ACD call, the call isdisconnected.Answer or make non-ACD callsAn Individual DN allows you to make outgoing calls and to receive non-ACDincoming calls. If you do not have an active call when the LCD indicator flashes,you can press the corresponding Individual DN Key and answer the call.To make a non-ACD call:1. Press an Individual DN Key.2. Dial the number you wish to call.To answer a non-ACD call:Press the DN Key next to the flashingindicator. You are connected to yournon-ACD caller.Not ReadyIn - CallsNot Ready26372637