Nortel M3905 Call Center Quick Reference Manual

Also see for M3905 Call Center: Quick reference card

Contents

30Your telephone’s non-ACD call featuresYour telephone’s non-ACD call featuresThis section describes non-ACD features commonly used for call processing. Yournetwork administrator assigns features to your programmable feature keys.Whenever this guide describes a procedure that requires special codes ask yournetwork administrator to provide these to you.To access a feature, you press a Feature Key, or enter a Flexible Feature Code(FFC) for the Meridian 1 or a Feature Access Code (FAC) for the Meridian SL-100.Your network administrator supplies you with the Flexible Feature Codes orFeature Access Codes for your system.Note: In order to use a feature described in this section, your system software mustsupport the feature and the feature must be assigned to your telephone. Checkwith your network administrator for more details.Make a callThis section describes features that you can use when you make a call. There areseveral ways to make a call from your M3905 Call Center telephone. To make acall from your telephone, use the features described in this chapter.To make a call:1. Press an Individual Line (DN) Key.2. Dial the number.Note: If you are on a call on your Individual Line (DN) and your telephone is notin Not Ready or Make Busy state, your call is automatically placed on hold whenan ACD call rings your telephone enabling you to answer the ACD In-Calls line.However, if you are on an ACD call and a call comes in on your Individual Line(DN), you cannot put your ACD call on hold to answer the call on your IndividualLine (DN).Use the Predial featureThe Predial feature allows you to enter and preview a number of up to 31 digitsand make corrections before you dial the number.To use Predial:1. Dial the number.Note 1: If you are calling an external orlong distance number, be sure that theappropriate access codes are included.2637