3Com Baseline 2226-PWR Plus User Manual

Also see for 3C16475BS: Datasheet

Contents

56 APPENDIX A: OBTAINING SUPPORT FOR Y OUR PRODUCTfound at http://eSupport.3com.com/, or underthe Product Support heading athttp://www.3com.com/Software Upgrades are the software releases thatfollow the software version included with your origi-nal product. In order to access upgrades and relateddocumentation you must first purchase a service con-tract from 3Com or your reseller.Telephone Technical Support and RepairTo obtain telephone support as part of your warrantyand other service benefits, you must first register yourproduct at http://eSupport.3com.com/Warranty and other service benefits start from thedate of purchase, so it is important to register yourproduct quickly to ensure you get full use of the war-ranty and other service benefits available to you.When you contact 3Com for assistance, please havethe following information ready:■ Product model name, part number, and serialnumber■ Proof of purchase, if you have not pre-registeredyour product■ A list of system hardware and software, includingrevision level■ Diagnostic error messages■ Details about recent configuration changes, ifapplicableTo send a product directly to 3Com for repair, youmust first obtain a return authorization number(RMA). Products sent to 3Com, without authorizationnumbers clearly marked on the outside of the pack-age, will be returned to the sender unopened, at thesender’s expense. If your product is registered andunder warranty, you can obtain an RMA numberonline at http://eSupport.3com.com/. First timeusers will need to apply for a user name and pass-word.Contact Us3Com offers telephone, e-mail and internet access totechnical support and repair services. To access theseservices for your region, use the appropriate tele-phone number, URL or e-mail address from the listbelow.Telephone numbers are correct at the time of publica-tion. Find a current directory of support telephonenumbers posted on the 3Com web site athttp://csoweb4.3com.com/contactus/