Finding More Information 131Finding MoreInformationFor more information about the Dual 56K LAN Modem, such as Frequently AskedQuestions and specific technical notes, go to the following URL,http://www.3com.com/support/docs/lanmodem and bookmark this site for quickand easy access.Contacting TechnicalSupportContact your Network Supplier or refer to the technical support card that wasincluded with your LAN Modem to find the technical support telephone numberfor your location.DownloadingFirmware to Your Dual56K LAN ModemYour Dual 56K LAN Modem has been designed to be user-upgradeable. The latestfirmware for your Dual 56K LAN Modem is available athttp://www.3com.com/support/docs/lanmodem. Refer to the Upgrade instructionsat the same location for instructions on downloading firmware.Resetting the Dual56K LAN ModemThere are two types of resets you can perform, a normal reset and a factory reset. A normal reset will leave all user-entered configuration parameters unchanged.Any active calls will, however, be terminated. A factory reset restores the Dual 56K LAN Modem configuration to the factorydefault settings listed in Appendix D. All user-entered parameters are lost.To reset the Dual 56K LAN Modem, follow these steps:1 From the Dual 56K LAN Modem Main Configuration Page, click the Advancedbutton.2 Click the Maintenance button.3 Select the type of reset you would like to perform, normal or factory.Resetting the Dual 56KLAN Modem to theFactory DefaultsIf you are unable to access the LAN Modem Main Configuration Home Pagebecause your computer cannot communicate with the LAN Modem, you canrestore the LAN Modem to the factory default settings using the reset switchlocated on the unit’s back panel. To reset the LAN Modem using the reset switch,do the following: Press the reset button located on the back of the unit once and then release.The Alert LED will begin to flash, indicating a reset in progress. While the Alert LED is still flashing, press and continue to hold in the resetbutton. (You must continue to hold the reset button through three more cyclesof LED flashing: Reset, Firmware Download Mode, and Factory Default Reset.) The first cycle begins after approximately ten seconds. The Alert LED will beginto flash, indicating that the unit has been reset. This first reset is similar to apower-cycle of the unit. All user-entered information is maintained. The second cycle of Alert LED flashing indicates that the unit has enteredfirmware download mode. After the Alert LED has flashed for the third cycle, you have successfully resetthe Dual 56K LAN Modem back to factory defaults. Release the reset button.