3Com OfficeConnect 3C892A User Manual

Also see for OfficeConnect 3C892A: Getting started guide

Contents

3Com OfficeConnect 3C892A User Manual Manual pdf 108 page image

102 CHAPTER 9: TROUBLESHOOTING AND MAINTENANCEUnderstanding ServiceProvider InformationThe following Service Provider information is provided after a call has ended.Data call options Data call If the last call was a data call, indicates the type of datacall, (Multilink PPP or PPP); number of B channels in usefor the call; whether compression is on or off andwhether BACP was negotiated (on) or not (off):Multilink(2B) No-BACP/Compression-On.Call start time Voice or data Displays the date and time the call began.The call was up for(seconds)Data call Indicates the length of time this last call has beenconnected.Number of octetsreceivedData call Indicates the number of octets (bytes) received by theISDN LAN Modem.Number of octetstransmittedData call Indicates the number of octets (bytes) transmitted bythe ISDN LAN Modem.Calling telephone orport numberVoice or data For the last incoming voice or data call, indicates thetelephone number of the calling party. For the lastoutgoing voice call, indicates the port from which thecall was placed. (For outgoing data calls, noinformation is provided.)Called telephonenumberVoice or data For the last outgoing data call, indicates the telephonenumber dialed to reach the service provider for thecurrent call. For the last incoming voice or data call,indicates the telephone number dialed from the farend. (For outgoing voice calls, no information isprovided.)Reason for call goingdownVoice or data Indicates why the last call was disconnected. Forexample, idle timer expired, or manual disconnect.Reason for call comingupData Indicates how the call was placed and whichworkstation placed the call. Depending on how the callwas placed you should see something similar to thefollowing:“Manual dial by Workstation A.”“DNS query from Workstation A forhttp://www.xxx.xxx.” If the call was automaticallylaunched and the workstation does not know the IPaddress.“Packet from Workstation A to IP addressxxxx.” If the call was automatically launched and theworkstation knows the IP address.Last Call InformationFor This CallType DescriptionTable 15 Service Provider Information DescriptionService Provider Information DescriptionNumber of successfulconnectionsIndicates the total number of successful connections toeach service provider.Number of failed connections Indicates the total number of unsuccessful connections toeach service provider.Total number of octets received Indicates the total number of octets (bytes) received by theISDN LAN Modem.Total number of octetstransmittedIndicates the total number of octets (bytes) transmitted bythe ISDN LAN Modem.Total connection time (seconds) Indicates the collective amount of time connected to eachservice provider so far.