Chapter 7: Troubleshooting61202.086L1-1 ISU 512 User Manual 63F. Ensure nothing else is bridged across the ISDN line pair.G. With a minimum of extra wiring, try connecting to the line pair atthe point where service provider's wiring ends.H. With the ISU 512 connected to the ISDN line and powered up, contactand inform the service provider's repair group that your ISDNbasic rate line has a Physical Layer 1 problem. Request the ISDN linebe checked.IF THE DISPLAY READS TEI1If the ISU 512 reads TEI1, then the ISU 512 is physically connected to the localtelephone service provider but is unable to establish Logical Layer 2. Theproblem is in one or more of the following places:• The ISU 512 software setup• The telephone service provider's software setup• Hardware configuration if the line is extended from the switchTo isolate the problem, use the following procedure:1. Ensure the ISU 512 is set up for the correct switch type by selecting CON-FIG, Netw. options, Dial Line, and Switch type.2. Ensure ISDN line quality is satisfactory by checking for near- and far-endblock errors (NEBEs and FEBEs) by selecting Test, NEBE/FEBE.NEBE/FEBE count may indicate a non-zero number during test initialization. Press0 and wait for several minutes.If the counts are non-zero, there may be a physical link problem (probablyLayer 1 setup) caused by one or more of the following:• The ISU 512 software setup• The ISU 512 hardware• CPE wiring• Wiring from the telephone service provider• Hardware of the telephone service provider• Software setup of the telephone service provider
