Configuring Auto-Attendant41-001190-02 Rev. 01, Rel. 1.2 4-113Configuring AastraLink Pro 160 System and Network ParametersIf you have User Groups configured on the AastraLink Pro 160, theAuto-Attendant screen displays as shown below.Figure 4-12. Auto-Attendant Menu with User GroupHow Auto-Attendant WorksThe Auto-Attendant feature allows you to specify how the AastraLink Pro 160routes incoming calls. That is, you can configure the Auto-Attendant so thatincoming calls are received in one of the following ways:• First by the Auto-Attendant (then by an Operator), or• First by the Operator (then by the Auto-Attendant), or• First by a designated user group (then by the Auto-Attendant)Note: It is possible for a caller to reach the Operator’s voicemail account if theyare on-duty and do not answer; they can reach the Auto-Attendant using the“Escape to Extension” feature once they have reached the prompts in theOperator’s voice mail.User Group EnabledUser Group Disabled
