Appendix B: TroubleshootingAXIS StorPoint CD E100 User’s Manual 127Errors when Accessing the StorPoint CD or an Inserted DiscIf you get error messages when trying to access the StorPoint CD or a disc:LED Indicators Consult the error table in section “Error Conditions ” on page 123 to see if thefront panel indicators can help you identify the problem.SCSI Chain Check the SCSI chain and ensure that all the drives are switched on and thatonly the last unit is terminated.IDE Connector Check that no device has been configured as Slave with no Master and ensurethat all the drives are switched on.IP Address If using TCP/IP, make sure that you have assigned a unique and valid IP addressto the StorPoint CD. If you have changed the IP address, try restarting theStorPoint CD.SMB Protocol In the Microsoft & IBM networking environments, verify that the SMBprotocol is enabled.WINS Database If using WINS, check that the StorPoint CD is registered in the WINS database.If it is, there is probably a problem with the name resolution on your network.NDS Installation If you have changed any of the following parameters after installing theStorPoint CD in the NDS tree, you might need to repeat the installation inorder to connect to the StorPoint CD:• IP address• Internal Net Address• IPX Enable• PureIP EnableDiscs Check that the disc is not scratched or damaged in any way. Verify that the discworks when inserted into the CD drive of a regular PC. If you are using packetwriting software or DVDs, make sure that the disc has an ISO 9660 compatibleheader.
