Axis E100 User Manual

Contents

Axis E100 User Manual Manual pdf 130 page image

Appendix B: Troubleshooting130 AXIS StorPoint CD E100 User’s ManualProblems Running CD-ROM SoftwareDrive Letter Mapping If you have inserted a CD-ROM successfully, but the software on it refuses torun or produces error messages, the software may expect the CD-ROM data tobe at root level. This is often the case with installation programs.In the NetWare and Microsoft & IBM networking environments, you thenneed to map that disc to a drive letter of its own. In NetWare, the Show AllVolumes parameter must be enabled.MSCDEX Driver Some CD-ROMs, e.g. the single user version of “Computer Select”, requires theMSCDEX (Microsoft CD-ROM Extension) driver. The volume is usuallyreleased in a network version as well. Axis has developed two MSCDEXemulation programs:• AXCDEX for Windows 95• AXISCDEX for Windows for WorkgroupsThe required software is available on the Axis Web Site athttp://www.axis.com/products/software. The MSCDEX emulation makes aCD-ROM on the StorPoint CD look as if it was locally connected to the PC.Single User Version If the CD-ROM is a single user version, refer to your software license for theterms of use. You can restrict the number of simultaneous users to one by settingthe User Limit parameter. Refer to “General Disc Settings ” on page 34.Default Names Some applications look for information on the CD-ROM using its default name- if you have set a volume name it may not recognize the disc and fail to run.Difficulties Locating the StorPoint CD in NetWareThere are basically two different frame types on Ethernet networks, Ethernet IIor IEEE 802.3. The IEEE 802.3 frame can be encapsulated in an IEEE 802.2LLC frame or a SNAP frame. All four frame types are enabled by default withthe value auto, which means that your StorPoint CD automatically adapts tothe frame type used on the network. This will meet most requirements. Frametypes that are not in use in your network will not be used by the StorPoint CD.However, depending on your network, you may want the StorPoint CD not tooperate on some frame types. If your network has multiple sections withdifferent frame types on some of the sections, then the StorPoint CD might logon to the wrong network section and adapt to a frame type incompatible withthe intended network section. For this reason, you have the option to disablethose frame types by changing the parameter from auto to off.Alternatively, it is possible to use the eight digit network number appropriate toyour segment of the network, in the form xx-xx-xx-xx (e.g. 00-3F-B5-01). In allnormal cases this will not be necessary since autodetection will handle mostcases. However, this must be done by directly editing the config.ini filelocated in the System/ServerProperties folder using a text editor. Althoughyou cannot enter the network number from a Web browser, you can display theframe type and change the value to auto or off, if required.