Axis M20 Series User Manual
Also see for AXIS M20 Series: Installation guide
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AXIS M20 Bullet Camera SeriesTroubleshootingThe device can’t be accessed from a browserCan’t log in When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attemptingto log in. You may need to manually type http or https in the browser’s address field.If the password for the user root is lost, the device must be reset to the factory default settings.See Reset to factory default settings on page 47.The IP address has beenchanged by DHCPIP addresses obtained from a DHCP server are dynamic and may change. If the IP address has beenchanged, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identifythe device using its model or serial number, or by the DNS name (if the name has been configured).If required, a static IP address can be assigned manually. For instructions, go to axis.com/support.Certificate error when usingIEEE 802.1XFor authentication to work properly, the date and time settings in the Axis device must besynchronized with an NTP server. Go to System > Date and time.The device is accessible locally but not externallyTo access the device externally, we recommend you to use one of the following applications for Windows®:• AXIS Companion: free of charge, ideal for small systems with basic surveillance needs.• AXIS Camera Station: 30-day trial version free of charge, ideal for small to mid-size systems.For instructions and download, go to axis.com/vms.Problems with streamingMulticast H.264 onlyaccessible by local clientsCheck if your router supports multicasting, or if you need to configure the router settings betweenthe client and the device. You might need to increase the TTL (Time To Live) value.No multicast H.264displayed in the clientCheck with your network administrator that the multicast addresses used by the Axis deviceare valid for your network.Check with your network administrator to see if there is a firewall that prevents viewing.Poor rendering of H.264imagesEnsure that your graphics card uses the latest driver. You can usually download the latest driversfrom the manufacturer’s website.Color saturation is differentin H.264 and Motion JPEGModify the settings for your graphics adapter. Go to the adapter’s documentation for moreinformation.Lower frame rate thanexpected• See Performance considerations on page 50.• Reduce the number of applications running on the client computer.• Limit the number of simultaneous viewers.• Check with the network administrator that there is enough bandwidth available.• Lower the image resolution.• Log in to the device’s webpage and set a capture mode that prioritizes frame rate. Ifyou change the capture mode to prioritize frame rate it might lower the maximumresolution, depending on the device used and capture modes available.• The maximum frames per second is dependent on the utility frequency (60/50 Hz)of the Axis device.Can't select H.265 encodingin live viewWeb browsers don’t support H.265 decoding. Use a video management system or applicationthat supports H.265 decoding.Problems retrieving additional video streams• ‘Video Error’ displayed in AXIS Companion, or• ‘Stream: Error. Something went wrong. Maybe there are too many viewers.’ in Chrome/Firefox, or• ‘503 service unavailable’ error in Quick Time, or• ‘Camera not available’ displayed in AXIS Camera Station, or• ‘Error reading video stream’ message in browser when using the Java appletThis camera is designed to deliver up to four different streams. If a fifth unique stream is requested, the camera can’t provide it, andan error message is displayed. The error message depends on the way the stream is requested. The streams are used on a first come,first served basis. Examples of instances that use a stream are:49 |
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