Axis P1357-E User Manual

Also see for AXIS P1357-E: User manual User manual User manual Installation guide Installation guide

AXIS P1357-E Network CameraTroubleshootingFirewall protection Check the Internet firewall with your network administrator.Default routers required Check if you need to configure the router settings from System Options > Network > TCP/IP >Basic.Problems with streaming H.264Problems with AXIS MediaControl (Internet Exploreronly)To enable the updating of video images in Internet Explorer, set the browser to allow ActiveXcontrols. Also, make sure that AXIS Media Control is installed on your computer.No H.264 displayed in theclientCheck that the relevant H.264 connection methods and correct interface are enabled in the AMCControl Panel (streaming tab). See About AXIS Media Control (AMC) on page 15.In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.Multicast H.264 onlyaccessible by local clientsCheck if your router supports multicasting, or if the router settings between the client and theproduct need to be configured. The TTL (Time To Live) value may need to be increased.No multicast H.264displayed in the clientCheck with your network administrator that the multicast addresses used by the Axis productare valid for your network.Check with your network administrator to see if there is a firewall preventing viewing.Poor rendering of H.264imagesEnsure that your graphics card is using the latest driver. The latest drivers can usually bedownloaded from the manufacturer’s website.Color saturation is differentin H.264 and Motion JPEGModify the settings for your graphics adapter. Refer to the adapter’s documentation for moreinformation.Lower frame rate thanexpectedSee Performance considerations on page 67.Reduce the number of applications running on the client computer.Limit the number of simultaneous viewers.Check with the network administrator that there is enough bandwidth available.Check in the AMC Control Panel (H.264 tag) that video processing is not set to Decode onlykey frames.Lower the image resolution.Set a Capture Mode that prioritizes frame rate. Changing the capture mode to prioritize frame ratemight lower the maximum resolution depending on the product used and capture modes available.The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axisproduct.Status and Network indicator LEDs are flashing red rapidlyHardware failure Contact your Axis reseller.Product does not start upProduct does not start up If the product does not start up keep the network cable connected and re-insert the power cableto the midspan.Video and image problems, generalImage unsatisfactory Check the video stream and camera settings under Setup > Video & Audio > Video Stream andSetup > Video & Audio > Camera Settings.62