Axis Q1604–E User Manual

Also see for Q1604-E: Datasheet User manual Datasheet Installation guide Installation guide

AXIS Q1604–E Network CameraTroubleshootingTroubleshootingChecking the firmwareFirmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problemshould be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. Thecurrent firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.Upgrading the firmwareWhen you upgrade the product with the latest firmware from Axis website, the product receives the latest functionality available.Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.To upgrade, follow these instructions:1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis websiteat www.axis.com/techsup2. Go to Setup > System Options > Maintenance in the products web pages.3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect theupgrade has failed.AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.Note• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available inthe new firmware) although this is not guaranteed by Axis Communications AB.Emergency recovery procedureIf power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Statusindicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.1. In UNIX/Linux, type the following from the command line:arp -s address> number> tempping -s 408 address>In Windows, type the following from a command/DOS prompt:arp -s address> number>ping -l 408 -t address>2. If the product does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.3. Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgradefile to use. Then click Load to restart the upgrade process.4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Statusindicator.5. Reinstall the product, referring to the Installation Guide.If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/47