Axis Q1604–E User Manual

Also see for Q1604-E: Datasheet User manual Datasheet Installation guide Installation guide

AXIS Q1604–E Network CameraTroubleshootingMulticast H.264 onlyaccessible by local clientsCheck if your router supports multicasting, or if the router settings between the client and theproduct need to be configured. The TTL (Time To Live) value may need to be increased.Poor rendering of H.264imagesColor depth set incorrectly on clients. Set to 16–bit or 32–bit color.If text overlays are blurred, or if there are other rendering problems, you may need to enableAdvanced Video Rendering fromv the Video tab in the AMC Control Panel.Ensure that your graphics card is using the latest driver. The latest drivers can usually bedownloaded from the manufacturer’s website.Color saturation is differentin H.264 and Motion JPEGModify the settings for your graphics adapter. Refer to the adapter’s documentation for moreinformation.Lower frame rate thanexpectedReduce the number of applications running on the client computer.Limit the number of simultaneous viewers.Check with the network administrator that there is enough bandwidth available.Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode onlykey frames.Lower the image resolution.Why do I not get maximumframes per second?SeePerformance considerations, on page 54.The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axisproduct. SeeTechnical Specifications, on page 52.Image degeneration Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tabto modify the GOV length.Status and Network indicator LEDs are flashing red rapidlyHardware failure Contact your Axis reseller.Status indicator LED is flashing red and the product is inaccessibleA firmware upgrade hasbeen interrupted or thefirmware has otherwise beendamagedSeeEmergency recovery procedure, on page 47.No images displayed on web pageProblems with AXIS MediaControl (Internet Exploreronly)To enable the updating of video images in Internet Explorer, set the browser to allow ActiveXcontrols. Also, make sure that AXIS Media Control is installed on your computer.Installation of additionalActiveX componentrestricted or prohibitedConfigure the Axis product to use a Java applet for updating video images in Internet Explorer. Goto Setup > Live View Config and select Java applet under Default viewer.Video and image problems, generalImage too dark or too light Check the video stream and camera settings under Setup > Video & Audio > Video Stream andSetup > Video & Audio > Camera Settings.Missing images in uploads This can occur when trying to use a larger image buffer than is actually available. Try loweringthe frame rate or the upload period.49