A2+/A4+/A6+/A8+Error treatmentEdition 5/06 Operating Instructions 339.2 TroubleshootingTab. 10:TroubleshootingProblem Cause SolutionTransfer ribbon wrinkles Transfer ribbon deflection notadjustedSee “Setting the feed path of the trans-fer ribbon” on page 24.Head locking system notadjustedSee “Setting the head locking system”on page 21.Transfer ribbon too wide Use only transfer ribbons which are justa bit wider than the label.Print image is blurred ormissing in placesPrinthead dirty See “Cleaning the printhead” onpage 28.Temperature too high Decrease temperature via softwareUnfavorable combination oflabels and transfer ribbonUse another ribbon type or brand.Printer does not stopwhen transfer ribbon isdone.Direct thermal printing isselected in the softwareSwitch to thermal transfer printing in thesoftwarePrinter prints a series ofcharacters instead of thelabel formatPrinter is in Monitor mode Exit Monitor mode.Printer transports the labelmedium, but not the trans-fer ribbon.Transfer ribbon loaded incor-rectlyCheck course of transfer ribbon and ori-entation of the covered side and correctif necessary.Unfavorable combination oflabels and transfer ribbonUse another ribbon type or brand.Printer prints only everysecond labelFormat setting in software istoo large.Change format setting in the software.Vertical white lines in printimagePrinthead dirty See “Cleaning the printhead” onpage 28.Printhead defective (failure ofdots)See “Replacing the printhead” onpage 29.Horizontal white lines inprint imagePrinter is being operated inCutting mode or Peel-Offmode with the settingBackfeed >smartChange setup to Backfeed > always.See “Configuration Instructions“Printing lighter on one side Printhead dirty See “Cleaning the printhead” onpage 28.Head locking system notadjustedSee “Setting the head locking system”on page 21.