Customer Assistance andInformationCustomer Satisfaction ProcedureYour satisfaction and goodwill are importantto your dealer and to Cadillac. Normally, anyconcerns with the sales transaction or theoperation of your vehicle will be resolved byyour dealer’s sales or service departments.Sometimes, however, despite the best intentionsof all concerned, misunderstandings can occur.If your concern has not been resolved to yoursatisfaction, the following steps should be taken:STEP ONE: Discuss your concern with a memberof dealership management. Normally, concernscan be quickly resolved at that level. If thematter has already been reviewed with the sales,service or parts manager, contact the ownerof the dealership or the general manager.STEP TWO: If after contacting a member ofdealership management, it appears your concerncannot be resolved by the dealership withoutfurther help, in the U.S., contact the CadillacCustomer Assistance Center, 24 hours a day,by calling 1-800-458-8006. In Canada, contactthe Canadian Cadillac Customer CommunicationCentre by calling 1-888-446-2000.We encourage you to call the toll-free number inorder to give your inquiry prompt attention. Pleasehave the following information available to givethe Customer Assistance Representative:• Vehicle Identification Number (VIN).This is available from the vehicle registrationor title, or the plate at the top left of theinstrument panel and visible through thewindshield.• Dealership name and location.• Vehicle delivery date and present mileage.When contacting Cadillac, please rememberthat your concern will likely be resolved ata dealer’s facility. That is why we suggest youfollow Step One first if you have a concern.536
