Black plate (11,1)Cadillac Escalade EXT Owner Manual - 2011Customer Information 13-11Scheduling ServiceAppointmentsWhen your vehicle requireswarranty service, contactyour dealer and request anappointment. By scheduling aservice appointment and advisingyour service consultant of yourtransportation needs, yourdealer can help minimize yourinconvenience.If your vehicle cannot bescheduled into the servicedepartment immediately, keepdriving it until it can be scheduledfor service, unless, of course, theproblem is safety related. If it is,please call your dealership, let themknow this, and ask for instructions.If the dealer requests you to bringthe vehicle for service, you areurged to do so as early in the workday as possible to allow for thesame day repair.Courtesy TransportationProgramTo enhance your ownershipexperience, we and our participatingdealers are proud to offer CourtesyTransportation, a customer supportprogram for vehicles with theBumper to Bumper (Base WarrantyCoverage period in Canada),extended powertrain, and/orhybrid‐specific warranties in boththe U.S. and Canada.Several Courtesy Transportationoptions are available to assist inreducing your inconvenience whenwarranty repairs are required.Courtesy Transportation is not apart of the New Vehicle LimitedWarranty. A separate bookletentitled “Warranty and OwnerAssistance Information” furnishedwith each new vehicle providesdetailed warranty coverageinformation.Transportation OptionsWarranty service can generally becompleted while you wait. However,if you are unable to wait, GM helpsto minimize your inconvenience byproviding several transportationoptions. Depending on thecircumstances, your dealer canoffer you one of the following:Shuttle ServiceShuttle service is the preferredmeans of offering CourtesyTransportation. Dealers may provideshuttle service to get you to yourdestination with minimal interruptionof your daily schedule. This includesone‐way or round‐trip shuttle servicewithin reasonable time and distanceparameters of the dealer's area.Ofrecido por www.electromanuales.com
