Black plate (1,1)Cadillac SRX Owner Manual - 2011Customer Information 13-1CustomerInformationCustomer InformationCustomer SatisfactionProcedure (U.S. andCanada) . . . . . . . . . . . . . . . . . . . . 13-1Customer SatisfactionProcedure (Mexico) . . . . . . . . 13-3Customer Assistance Offices(U.S. and Canada) . . . . . . . . . 13-5Customer Assistance Offices(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5Customer Assistance for TextTelephone (TTY) Users . . . . . 13-6Online Owner Center . . . . . . . . 13-6GM Mobility ReimbursementProgram . . . . . . . . . . . . . . . . . . . . 13-7Roadside Service (U.S. andCanada) . . . . . . . . . . . . . . . . . . . . 13-8Roadside Service(Mexico) . . . . . . . . . . . . . . . . . . 13-10Scheduling ServiceAppointments . . . . . . . . . . . . . 13-11Courtesy TransportationProgram . . . . . . . . . . . . . . . . . . . 13-11Collision Damage Repair . . . 13-13Service PublicationsOrdering Information . . . . . . 13-15Reporting Safety DefectsReporting Safety Defects tothe United StatesGovernment . . . . . . . . . . . . . . . 13-16Reporting Safety Defects tothe CanadianGovernment . . . . . . . . . . . . . . . 13-17Reporting Safety Defects toGeneral Motors . . . . . . . . . . . 13-17Vehicle Data Recording andPrivacyVehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-18Event Data Recorders . . . . . . 13-18OnStar ® . . . . . . . . . . . . . . . . . . . . 13-19Navigation System . . . . . . . . . 13-19Radio FrequencyIdentification (RFID) . . . . . . . 13-19Radio FrequencyStatement . . . . . . . . . . . . . . . . . 13-20Customer InformationCustomer SatisfactionProcedure(U.S. and Canada)Your satisfaction and goodwill areimportant to your dealer and toCadillac. Normally, any concernswith the sales transaction or theoperation of the vehicle will beresolved by the dealer's sales orservice departments. Sometimes,however, despite the best intentionsof all concerned, misunderstandingscan occur. If your concern has notbeen resolved to your satisfaction,the following steps should be taken:STEP ONE: Discuss yourconcern with a member ofdealership management. Normally,concerns can be quickly resolvedat that level. If the matter hasalready been reviewed with thesales, service or parts manager,contact the owner of the dealershipor the general manager.
