Black plate (15,1)Cadillac SRX Owner Manual - 2011Customer Information 13-15Managing the Vehicle DamageRepair ProcessIn the event that your vehiclerequires damage repairs, GMrecommends that you take anactive role in its repair. If youhave a pre-determined repairfacility of choice, take your vehiclethere, or have it towed there.Specify to the facility that anyrequired replacement collision partsbe original equipment parts, eithernew Genuine GM parts or recycledoriginal GM parts. Remember,recycled parts will not be coveredby your GM vehicle warranty.Insurance pays the bill for the repair,but you must live with the repair.Depending on your policy limits,your insurance company mayinitially value the repair usingaftermarket parts. Discuss this withyour repair professional, and insiston Genuine GM parts. Remember,if your vehicle is leased, you maybe obligated to have the vehiclerepaired with Genuine GM parts,even if your insurance coveragedoes not pay the full cost.If another party's insurancecompany is paying for the repairs,you are not obligated to accepta repair valuation based on thatinsurance company's collisionpolicy repair limits, as you have nocontractual limits with that company.In such cases, you can have controlof the repair and parts choices aslong as the cost stays withinreasonable limits.Service PublicationsOrdering InformationService ManualsService Manuals have the diagnosisand repair information on theengines, transmission, axle,suspension, brakes, electrical,steering, body, etc.Service BulletinsService Bulletins give additionaltechnical service informationneeded to knowledgeably serviceGeneral Motors cars and trucks.Each bulletin contains instructionsto assist in the diagnosis andservice of your vehicle.
