| 
Self-diagnostic Display 6-13Troubleshooting6SSL Error (SMTP Send)Cause 1 An error occurred when sending SSL-encrypted data because the machine andthe mail server do not have a common encryption algorithm.Remedy 1 Disable data transmissions using SSL encryption by setting Send)> in the E-mail/I-Fax setting to ‘Off’. (See Chapter 3, “Setting up theMachine for Your Network Environment,” in the System Settings Guide.)Remedy 2 Change the mail server settings to add a common encryption algorithm that isavailable both on the machine and the mail server.Cause 2 An error occurred when sending SSL-encrypted data because the mail serverrequested a client certification. (A client certification is unsupported on themachine.)Remedy 1 Change the mail server settings not to request a client certificate.Remedy 2 Disable data transmissions using SSL encryption by setting Send)> in the E-mail/I-Fax setting to ‘Off’. (See Chapter 3, “Setting up theMachine for Your Network Environment,” in the System Settings Guide.)Cause 3 The machine detected a problem with the SSL server certificate and thecommunication failed.Remedy Check the SSL server certificate. For information on the certificate verification,see Chapter 4, “Customizing Settings,” in the Remote UI Guide.The memory is full.Cause The scanned document data is too large for the machine’s memory.Remedy 1 Print the already scanned pages and continue scanning the remaining pages.(See “If Memory Becomes Full during Scanning...,” on p. 6-62.)Remedy 2 Divide the original into smaller batches and scan them one by one.The number of search results has exceeded limits. If the desired destination is not displayed,change the search conditions and try again.Cause The number of addresses that meet the search criteria exceeds the specifiedmaximum number of addresses to search.Remedy 1 Narrow down the search criteria, and then search again.Remedy 2 Increase the maximum number of addresses to search. (See Chapter 3,“Setting up the Machine for Your Network Environment,” in the System SettingsGuide.) |
