Canon JX510P User Manual

Contents

79TroubleshootingENGLISHPC Printing Problemsz If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, atroubleshooting message is displayed automatically. Take the appropriate action described in themessage. The message may vary depending on the version of your operating system.z Cannot Install the Printer DriverCause ActionThe installer is not compatible with youroperation system.Use the machine under an environment described in “Minimum SystemRequirements” on page 93.Unable to proceed beyond the PrinterConnection screen.If you are unable to proceed beyond the Printer Connection screen, make surethat the USB cable is securely plugged into the USB port of the machine and isconnected to the computer, and then follow the procedure below to reinstall theprinter driver.NoteIn Windows Vista, “The printer is not detected. Check the connection.” maybe displayed depending on the computer you use. In this case, wait for a while.If you still cannot proceed to the next step, follow the procedure below toreinstall the printer driver.(1)Click Cancel on the Printer Connection screen.(2)Click Start Over on the Installation Failure screen.(3)Click Back on the screen that appears next.(4)Click Exit, then remove the CD-ROM.(5)Turn the machine off.(6)Restart your computer.(7)Make sure that you have no application software running.(8)Follow the procedure described in your setup sheet to reinstall the printerdriver.Installation does not start automaticallywhen the Setup CD-ROM is insertedinto your computer’s disc drive.Start the installation following the procedure below.(1)Click Start then Computer.In Windows XP: Click Start then My Computer.In Windows 2000: Double-click the My Computer icon on the desktop.(2)Double-click the CD-ROM icon on the displayed window.If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.NoteIf the CD-ROM icon is not displayed, try the following:z Remove the CD-ROM from your computer, then insert it again.z Restart your computer.If the icon is still not displayed, try different discs and see if they are displayed. Ifother discs are displayed, there is a problem with the Setup CD-ROM. In thiscase, contact the service center.Installation procedure not followedcorrectly.Follow the procedure described in your setup sheet to reinstall the printer driver.If the printer driver were not installed correctly, uninstall the printer driver, restartyour computer, and then reinstall the printer driver. For details, refer to the On-screen Manual.If you reinstall the printer driver, select Custom Install on the Setup CD-ROM.NoteIf the installer was forced to be terminated due to a Windows error, the systemmay be in an unstable condition and you may not be able to install the printerdriver. Restart your computer before reinstalling.