Chapter 11 Troubleshooting 124Problems installing and uninstalling softwareX MP Drivers/MP ToolboxzYou have not followed the instructions in the Set-Up Guide to install thesoftware.If you have not followed the installation procedure correctly, reinstall the software. If there was anerror during installation and installation was not completed, restart your computer and reinstall thesoftware.zOther applications are open.If you have other applications (including virus checkers) open, close all of them and reinstall thesoftware.zThe computer has an old version of the software installed. (CanonMultiPASS is registered as a startup item in the Start menu program.)Uninstall the earlier version of the software following the instructions in the Software Guide of thatversion, and reinstall the new version.X MP Toolbox onlyzInstallation did not complete for some reason, and unnecessary filesremain.Follow this procedure: (See Software Guide.)1. To prepare for forced re-installation, on the Windows desktop, double-click [My Computer].Open the CD-ROM icon, then double-click [\MP\English\Toolbox\Setup\Frclnst.exe].2. Return to the folder a level above, then double-click [\MP\English\Toolbox\Setup.exe] tore-install.PC
