114 Chapter 11TroubleshootingProblems With Scanning Scanner Won't Work ScanGear MP Won't Start Computer Stops Operating During ScanningCause ActionMachine is not identified. Restart the computer. It may solve the problem. Then confirm that themachine is identified.Cause ActionScanner driver (ScanGear MP) is notinstalled.Set the “Setup CD-ROM” in your computer and install ScanGear MP.Machine may not be selected. Select your machine following the directions in Scanning with ScanGearMP in Initiating a Scan.The application program used doesnot support calling up ScanGear MP.Start ScanGear MP from within a TWAIN-compatible program.An error message appears and theScanGear MP window fails toappear.z Reattach the USB cable. Only use a certified USB 2.0 Hi-Speed cable.z Attach the USB cable to a different USB port on the computer itself (nota hub).z If a USB hub is used for the connection, do not use it. Attach the cabledirectly to a USB port on the computer itself (not the hub).z The machine may not be selected. Select your machine following thedirections in Scanning with ScanGear MP in Initiating a Scan.z Be sure to start ScanGear MP from within a TWAIN-compatibleprogram.Cause ActionOutput Resolution set too high. Reboot the computer, lower the Output Resolution and rescan.Insufficient hard disk space. z Reset and reboot the computer, delete unnecessary files andapplication programs, and rescan.z Open ScanGear MP from within the application program, click the[Preferences] button in Advanced Mode, and change the folder listed inthe [Select Folder Where Temporary Files are Saved] category to oneon a disk with sufficient free space.Multiple devices connected to theUSB port.Disconnect all other devices but the machine from the port.
