139Before UseBasic GuideAdvanced GuideCamera BasicsAuto Mode / HybridAuto ModeOther ShootingModesP ModePlayback ModeWi-Fi FunctionsSetting MenuAccessoriesAppendixIndexBefore UseBasic GuideAdvanced GuideCamera BasicsAuto Mode / HybridAuto ModeOther ShootingModesP ModePlayback ModeWi-Fi FunctionsSetting MenuAccessoriesAppendixIndexPlaybackPlayback is not possible.• Image or movie playback may not be possible if a computer is used to rename files oralter the folder structure. Refer to “Software Instruction Manual” (=125) for detailson folder structure and file names.Playback stops, or audio skips.• Switch to a memory card that you have performed low-level formatting on with thecamera (=115).• There may be brief interruptions when playing movies copied to memory cards thathave slow read speeds.• When movies are played on a computer, frames may be dropped and audio may skipif computer performance is inadequate.Sound is not played during movies.• Adjust the volume (=65) if you have activated [Mute] (=112) or the sound inthe movie is faint.• No sound is played for movies shot in [ ] mode (=46) because audio is notrecorded in this mode.Memory CardThe memory card is not recognized.• Restart the camera, with the memory card in it (=19).ComputerCannot transfer images to a computer.When attempting to transfer images to the computer via a cable, try reducing thetransfer speed as follows.• Press the <1> button to enter Playback mode. Hold the <n> button down asyou press the <o> and <m> buttons at the same time. On the next screen, pressthe <q><r> buttons to choose [B], and then press the <m> button.Wi-FiCannot access the Wi-Fi menu by pressing the <o> button.• The Wi-Fi menu is not available in Shooting mode. Switch to Playback mode and tryagain.• In Playback mode, the Wi-Fi menu cannot be accessed during detailed informationdisplay, magnified display, or index display. Switch to single-image display and aviewing mode other than detailed information display. Similarly, the Wi-Fi menucannot be accessed during group playback or filtered image display according tospecified conditions. Cancel group or filtered image playback.• The Wi-Fi menu cannot be accessed while the camera is connected to a printer,computer, or TV via a cable. Disconnect the cable.Cannot add a device/destination.• A total of 20 items of connection information can be added to the camera. Eraseunneeded connection information from the camera first, and then add new devices/destinations (=109).• Use a computer or smartphone to register Web services (=86).• To add a smartphone, first install the dedicated application CameraWindow on yoursmartphone (=89).• To add a computer, first install the software CameraWindow on your computer. Alsocheck your computer and Wi-Fi environment and settings (=90, 93).• Do not use the camera near sources of Wi-Fi signal interference, such as microwaveovens, Bluetooth devices, or other equipment operating on the 2.4 GHz band.• Bring the camera closer to the other device you are trying to connect to (such as theaccess point), and make sure there are no objects between the devices.Cannot connect to the access point.• Confirm that the access point channel is set to a channel supported by the camera(=153). Note that instead of auto channel assignment, it is advisable to specify asupported channel manually.COPY