Chapter 1010-6#CLEAR > ERDS-DATIf necessary, install or delete CA Certificate and turn off/on the power.(1)-3. Display the menu screen of e-RDSPress the arrow key to move to the menu (#E-RDS) of e-RDS.(2). Set E-RDS SWITCH to 1 in order to enable e-RDS.(3). If necessary, enter URL of UGW in RGW-ADDRESS (The setting has normally been done).(4). Enter the port number of UGW in RGW-PORT (normally the setting done).(5). Select COM-TEST and press OK key to execute the test of communication with UGW.(6). If the result is 'COM-TEST NG', correct the settings of RGW-ADDRESS/RGW-PORT and repeat COM-TEST until it becomes 'COM-TEST OK'. If necessary,check the network settings of the device, the status of network connection and availability of the communication to UGW.10.1.16 Troubleshooting 0017-6749iR2022i / iR2025 / iR2030 / iR2018 / iR2022 / iR2018iNo.1Q. Communication test fails.A. Check the firmware version.Check the network settings.Check the results of communication test.10.1.17 Error Message list 0017-6750iR2022i / iR2025 / iR2030 / iR2018 / iR2022 / iR2018iThe followings are error information displayed on the 'Communication Error Log Detail Screen'.(The term "server" used in this section refers to UGW.)- When OK is pressed on the 'Communication Error Log Selection Screen' where a communication error log is displayed, the screen changes to the 'Communi-cation Error Log Detail Screen'.- When an error character string on the 'Communication Error Log Detail Screen' is so long that the entire message cannot be displayed on a screen at one time,use the arrow keys to switch between screens. The amount of error information displayed on the 'Communication Error Log Detail Screen' is 128 characters atmaximum.Error character strings from No.3 onward listed on the table below will be displayed in the following order.[*][Error character string] : [Method name] [Server detail error]Character strings bracketed in [] are replaced by the following.[*]:An '*' (asterisk) is added to the beginning of the error character string for errors occurred during communication test.[Error character string]:For No.1 and 2 of the [Error character string] below, only the error character strings are displayed. The rest of the error character strings are displayed in theorder described above.T-10-3Error Character Strings Error Description Cause Measures1SUSPEND: Communicationtest is not performede-RDS is ON butCommunication test is notcompleted.e-RDS is ON but e-RDS was activatedwithout performing Communication test.(The device is rebooted.)Perform and complete Communication test(COM-TEST).2Event Registration is Failed. Event registration failureerrorA processing (Event Registration) insidethe device has been failed.Turn OFF and then ON the device.Otherwisereinstall the device system software.3URL Scheme error(not https) URL scheme specificationerrorThe URL header of the server registered isnot https.Correct the header of the server URL to https.Service Mode> #E-RDS> RGW-ADDRESS4Server connection error Server connection error Displayed when a TCP / IPcommunication error occurs.This error also occurs as a result of theProxy server dysfunction while the proxyserver is in use.- Check the network connection.- Check the port number for RGW-PORT.- Check the server status.- When the Proxy server is in use, check theProxy server address.- When the Proxy server is in use, check thestatus of the Proxy server address.5URL server specified is illegal Server-specified URL error A different URL than the one specified bythe server has been registered.Check with the server helpdesk.
