Chapter 1010-8[Method Name]:T-10-417Server response time out Server response time out Due to network congestion etc., responsefrom server does not return within aspecified period of time.In case this occurred when implementing thecommunication test, retry after a certain periodof time.This error has been found to occur due tosimultaneous operation of Send function and e-RDS function in some cases.18Service not found Service is not found (invalidpath)Cannot access server due to wrong pathfor server URL.Check the server URL including path, and set itagain.Service mode> #E-RDS> RGW-ADDRESS19E-RDS switch is setted OFF e-RDS is not enabled. Executed communication test (COM-TEST) while e-RDS operation switch (E-RDS-SWITCH) is turned OFF.Enable operation switch of e-RDS and executecommunication test again.Service mode> #E-RDS> E-RDS SWITCH20Server schedule is not exist Schedule of the target devicedoes not exist within server.Schedule of target device is not registeredin server.Check with Server Helpdesk21Network is not ready, try later Network is not ready Tried communication while connection tonetwork is not established (at such timingas immediately after startup of device).(During the 60 seconds after startup of adevice, connection to network may not beestablished.)Check to see that connection to network isestablished. Furthermore, retry connection afterlong-enough period of time.22URL error URL setting error A host name of URL set as a server isinvalid.Check server URL including path, and set itagain.Service mode> #E-RDS> RGW-ADDRESS23Server address resolution error Server address resolutionerror- Can access DNS server- Failed in address resolution of host nameset as RGW-ADDRESS- Check network status of device (Check to seethat device responds to ping by host name fromPC)- Check DNS setting- Check to see that host name set in RGW-ADDRESS is registered in DNS server- Check to see that URL set in RGW-ADDRESSis valid.24Server specified list is too big Alarm/alert filteringinformation specified byserver is too bigTen or more alarm/alert filtering cases areregistered.Check with Server Helpdesk25Server specified list is wrong Alarm/alert filteringinformation specified byserver is invalidData values registered in alarm/alertfiltering are invalidCheck with Server HelpdeskMethod Name Description1 postServiceModeCount Obtain software counters for copy/print charge2 postModeCount Obtain mode counter3 postPartsCount Obtain parts counter4 postFirmwareInfo Obtain ROM version5 getOperationList Check whether there is an operation execution command for you in UGW6 postOperationOutcome Transmit execution result of operation commanded in getOperationList7 postConfiguration Periodical environment information8 postGlobalClickCount Obtain counter details data9 postJamLog Obtain jam notification10 postServiceCallLog Obtain service call notification11 postAlert Obtain alert notification12 postDebugLog Obtain debug log13 getConfiguration Obtain schedule information14 communicationTest Communication test15 postEnvironmentLog Environment log transmission16 getAlarmLevelConversionList Alarm filteringError Character Strings Error Description Cause Measures
