Canon Canon imagePRESS C800/C700 Service Guide3. Internet Supporta) Canon USA’s e-Support Center Web SiteCanon USA’s Engineering Services and Solutions Division (formerlythe Systems and Technical Support Division) provideshigh-quality e-Support via the Internet, and is only available forCanon USA’s Authorized Servicing Dealers.Canon USA’s e-Support is designed to provide Systems Engineersand Technicians access to technical support information via theWorldwide Web.The following functions and information can be accessed:• Proactive notification of new releases, patches, TechnicalPublications, and other information via e-mail message• Search for technical solutions with the Integrated KnowledgeManagement System through a natural language query• Read or download on-line documentation• Download patches and their Readme files• Download firmware and software drivers• Track and modify logged cases• Review all open casesTo access e-Support, you must first register for an e-Support IDNumber. To register for an e-Support ID number, go to the CanonUSA’s e-Support Center Web Site. Click on the “Register” button,and follow the instructions. This service is available at no additionalcharge to all authorized dealers.Figure 19 – e-Support: Login ScreenCanon imagePRESS C800/C700 Service Guide October 2014Revision 2 Page 96
