Canon imagePRESS C800 Service Manual

Also see for ImagePress C700: Quick start guide Quick guide Update guide Technical Workbook Operator's maintenance manual

Contents

Canon Canon imagePRESS C800/C700 Service GuideX. Product Technical Support OfferingsA. Dealer Support RequirementsimagePRESS C800/C700 Series Technical Training is required to receivetechnical support for these machines. Refer to the Canon USA TechnicalSupport Center section for further details.To ensure that every dealer receives the highest level of support and help toresolve the end user’s problems quickly and accurately, we recommend thefollowing to maximize your technical support request:• Your support personnel should check technical documentation (UserManuals, Technical Publications, etc.) and the e-Support Center WebSite (24 hours a day, 7 days a week) before calling Canon USA’s TSC(Technical Support Center), since your concern may have already beenaddressed and documented.• Have your Support ID number ready when you call the TSC, and makesure that you are where the engine or application is located andaccessible. This dramatically improves the TSC’s ability to helptroubleshoot the problem, and eliminate the “guesswork” when answeringa specific question. This also helps to supply you with answers that aremore accurate.• Provide the serial number of the installed engine or application you wantto troubleshoot. While the serial number is required to access support, italso provides the Support Specialist with information about previous callsfor support.• Make sure to provide environment-specific information, and any othersite-specific variables.• Submit and update your profile information, such as cell phone number,e-mail address, and company address on the e-Support Center Web Sitein the Current Profile section. You can also call Canon USA’s TSC.Accurate profile information enables you to contact support personnelfaster, and is necessary, if more information is required from the callerlater.• At the completion of each call, a ticket number is provided. If the SupportSpecialist does not provide a number, the caller should ask for it.• Have a Dealer Technician or Systems Engineer call Canon USA withwhat resolved your issue. This information is helpful, and enables aSupport Specialist to assist other callers who may have the sameproblem.Canon imagePRESS C800/C700 Service Guide October 2014Revision 2 Page 90