496 TroubleshootingScanning ProblemsBlank areas appear at thebottom of each page or onother pages, with a smallstrip of text at the top.You may have chosen the wrong paper settings in theuser option setting. See "Print Media Guidelines" onpage 189.The printer will not send orreceive faxes.Ensure that the country code is set correctly under(Menu) System Admin Menu FaxSettings Country.Check that the phone line is connected properly. See"Connecting the Telephone Line" on page 48.An error often occurs duringa fax transmission orreception.Reduce the modem speed under (Menu) System Admin Menu Fax Settings Modem Speed.Problem ActionThe scanner does not work. Ensure that you place the document to be scannedface down from the document feeder glass, or face upin the ADF.There may not be enough available memory to holdthe document you want to scan. Try the Prescanfunction to see if that works. Try lowering the scanresolution rate.Check that the USB cable is connected properly.Ensure that the USB cable is not defective. Switch thecable with a known good cable. If necessary, replace thecable.Check that the scanner is configured correctly. Checkthe application you want to use to make certain thatthe scanner job is being sent to the correct port.Problem Action
