500 TroubleshootingOther ProblemsContacting ServiceWhen you call for printer service, be prepared to describe the problem you areexperiencing or the error message on the display.You need to know the model of your printer and serial number. See the labellocated inside the side door of your printer.Failed to execute ScanButtonManager.Uninstall ScanButton Manager on your computer andthen reinstall it.An unexpected erroroccurred on ScanButtonManager.Uninstall ScanButton Manager on your computer andthen reinstall it.Problem ActionCondensation has occurredinside the printer.This usually occurs within several hours after you heatthe room in winter. This also occurs when the printer isoperating in a location where relative humidity reaches85% or more. Adjust the humidity or relocate theprinter to an appropriate environment.No file is displayed on theoperator panel when you areselecting a file for Printingfrom USB Memory feature.Confirm that there are files with the supported fileformats (PDF, TIFF, or JPEG) in the USB storagedevice.If the target file is in a deep hierarchy in the USBstorage device, move the file to the root directory inthe USB storage device with your computer.Shorten the target file name in the USB storage devicewith your computer, and try printing again.Problem Action
