Action Yes NoStep 4Check if the flash drive is supported.For more information regarding tested and approved USB flashmemory devices, see “Supported flash drives and file types” onpage 47.Is the flash drive supported?Go to step 5. Use a supported flashdrive.Step 5Check if the USB slot is disabled by the system support person.Is the USB slot disabled?Contact your systemsupport person.Contact technicalsupport.Print jobs do not printAction Yes NoStep 1a From the document you are trying to print, open the Print dialog andcheck if you have selected the correct printer.Note: If the printer is not the default printer, then you must selectthe printer for each document that you want to print.b Resend the print job.Do the jobs print?The problem is solved. Go to step 2.Step 2a Check if the printer is plugged in and turned on, and if Ready appearson the printer display.b Resend the print job.Do the jobs print?The problem is solved. Go to step 3.Step 3If an error message appears on the printer display, then clear the message.Note: The printer continues to print after clearing the message.Do the jobs print?The problem is solved. Go to step 4.Step 4a Check if the ports (USB, serial, or Ethernet) are working and if thecables are securely connected to the computer and the printer.Note: For more information, see the setup documentation thatcame with the printer.b Resend the print job.Do the jobs print?The problem is solved. Go to step 5.Troubleshooting 132
