38 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o mIf you cannot play a music CD or install a program from a CDHINT: High-speed CDdrive vibration is normaland may cause noise. Thisdoes not indicate a defectin the drive or the CD.C A N N O T S A V E F I L E S T O A F L O P P Y D I S K — Ensure that the floppy disk isnot full or write-protected (locked). See the following illustration.not write-protectedback of floppy diskwrite-protectedE N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — In Windows XP,click the speaker icon in the lower-right corner of your screen. In Windows 2000,double-click the My Computer icon on the Windows desktop. If the CD drive isnot listed, perform a full scan with your antivirus software to check for andremove viruses. Viruses can sometimes prevent Windows from recognizing thedrive.T E S T T H E D R I V E W I T H A N O T H E R CD — Insert another CD to eliminatethe possibility that the original CD is defective.C L E A N T H E D I S C — See the Tell Me How help file for instructions. To accesshelp files, see page 26.A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — In Windows XP, click thespeaker icon in the lower-right corner of your screen. In Windows 2000, double-click the speaker icon in the lower-right corner of your screen. Be sure that thevolume is turned up and that the sound is not muted.
