38 Solving Problemsw w w . j p . d e l l . c o m | s u p p o r t . j p . d e l l . c o m DVD drive problemsHINT: Because ofdifferent regionsworldwide and differentdisc formats, not all DVDtitles work in all DVDdrives.Hard drive problemsT E S T T H E D R I V E W I T H A N O T H E R DVD — Insert another DVD toeliminate the possibility that the original DVD is defective.E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — Double-click MyComputer on the desktop. If the DVD drive is not listed, perform a full scan withyour antivirus software to check for and remove viruses. Viruses can sometimesprevent Windows from recognizing the drive.C L E A N T H E D I S C — See the Tell Me How help file for instructions oncleaning your DVDs. To access help files, see page 36.C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 64.R U N C H E C K D I S K1 Double-click My Computer on the desktop.2 Right-click the drive letter (local disk) that you want to scan for errors, andthen click Properties.3 Click the Tools tab.4 Under Error-checking, click Check Now.5 Click Start.C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 64.
