Solving Problems 43A solid blue screen appearsOther software problemsT U R N T H E C O M P U T E R O F F — If the computer does not respond to akeystroke or a proper shutdown, press the power button for at least 8 to10 seconds until the computer turns off. Press the power button again to restartthe computer. The chkdsk program automatically runs during the start-upprocess. Follow the instructions on the screen.C H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R EM A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O NB A C K U P Y O U R F I L E S I M M E D I A T E L Y — If your computer has a CD-RWdrive installed, see the drive’s documentation for instructions.E N S U R E T H A T Y O U H A V E N O T M A D E A N E R R O R W H I L E E N T E R I N GD A T A — See the program documentation to make sure that the values orcharacters you are entering are valid.C H E C K F O R V I R U S E S — Use a virus-scanning program to check the harddrive or CDs.R E S T A R T T H E C O M P U T E R — Save and close any open files, exit any openprograms, and then shut down your computer through the Start menu instead ofpressing the power button. Otherwise, you may lose data.C H E C K F O R C O M P A T I B I L I T Y• Ensure that the program is compatible with the operating system installed onyour computer and that your computer meets the minimum hardwarerequirements needed to run the software. See the software documentation forinformation.• If necessary, uninstall and then reinstall the program.E N S U R E T H A T Y O U P R O P E R L Y I N S T A L L E D A N D C O N F I G U R E D T H EP R O G R A M — See the software documentation for information. If necessary,uninstall and then reinstall the program.