52 Solving Problemsw w w . j p . d e l l . c o m | s u p p o r t . j p . d e l l . c o mScanner ProblemsHINT: Dell does notcover the scanner’swarranty. If you needtechnical assistance foryour scanner, call thescanner’s manufacturer.See the scannerdocumentation for thecorrect phone number.C H E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scannerdocumentation for setup and troubleshooting information.U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has alocking tab or button.R E S T A R T T H E C O M P U T E R A N D T R Y T H E S C A N N E R A G A I NC H E C K T H E C A B L E C O N N E C T I O N S• If your scanner has a power cable, ensure that the power cable is firmlyconnected to a working electrical outlet and that the scanner is turned on.• Ensure that the scanner cable is firmly connected to the computer and to thescanner.V E R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T ®W I N D O W S ®1 Click the Start button.2 Click Control Panel.3 Click Printers and Other Hardware.4 Click Scanners and Cameras. If your scanner is listed, Windows recognizesthe scanner.R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation forinstructions.
