Dell Dimension 9200C Owner's Manual

Also see for Dimension 9200C: Owner's manual Service manual

Contents

Troubleshooting Tools 53Dell Diagnostics Main MenuThe following tests can be run from the Dell Diagnostics Main Menu:For any problem encountered during a test, a message appears with an error code and a description of theproblem. Write down the error code and problem description exactly as it appears and follow theinstructions on the screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell" onpage 113).NOTE: The Service Tag for your computer is located at the top of each test screen. When contacting Dell support,have your Service Tag ready.The following tabs provide additional information for tests run from the Custom Test or Symptom Treeoption:Option FunctionExpress Test Performs a quick test of system devices. The test typically takes 10 to 20 minutesand requires no interaction on your part. Run Express Test first to increase thepossibility of tracing the problem quickly.Extended Test Performs a thorough check of system devices. The test typically takes an hour ormore and peridocially requires your input to answer specific questions.Custom Test Tests a specific device in the system and can be used to customize the tests youwant to run.Symptom Tree Lists a number of common symptoms and allows you to select a test based onthe symptom of the problem you are having.Tab FunctionResults Displays the results of the test and any error conditions encountered.Errors Displays error conditions encountered, error codes, and the problem description.Help Describes the test and any requirements for running the test.Configuration(Custom Testonly)Displays the hardware configuration for the selected device.The Dell Diagnostics obtains configuration information for all devices fromsystem setup, memory, and various internal tests, and it displays the informationin the device list in the left pane of the screen.NOTE: The device list may not display the names of all the components installed onyour computer or all devices attached to your computer.Parameters(Custom Testonly)Allows you to customize the test, if applicable, by changing the test settings.book.book Page 53 Wednesday, August 9, 2006 2:32 PM