Dell Dimension C7565 Owner's Manual

Contents

Troubleshooting Tools 472 If a problem is encountered during a test, a message appears with an error code and adescription of the problem. Write down the error code and problem description and followthe instructions on the screen.If you cannot resolve the error condition, contact Dell (see page 118).NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,technical support will ask for your Service Tag.3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tabdescribed in the following table for more information.Option FunctionExpress Test Performs a quick test of devices. This test typically takes 10 to20 minutes and requires no interaction on your part. RunExpress Test first to increase the possibility of tracing theproblem quickly.Extended Test Performs a thorough check of devices. This test typically takesan hour or more and requires you to answer questionsperiodically.Custom Test Tests a specific device. You can customize the tests you wantto run.Symptom Tree Lists the most common symptoms encountered and allowsyou to select a test based on the symptom of the problem youare having.Tab FunctionResults Displays the results of the test and any error conditionsencountered.Errors Displays error conditions encountered, error codes, and theproblem description.Help Describes the test and may indicate requirements for running thetest.Configuration Displays your hardware configuration for the selected device.The Dell Diagnostics obtains configuration information for alldevices from system setup, memory, and various internal tests,and it displays the information in the device list in the left paneof the screen. The device list may not display the names of all thecomponents installed on your computer or all devices attached toyour computer.Parameters Allows you to customize the test by changing the test settings.C7565bk1.book Page 47 Wednesday, January 26, 2005 1:37 PM