Dell Dimension DMC Owner's Manual

Also see for Dimension 4600 Series: Quick setup guide Owner's manual Removal guide Service manual Installation manual

Contents

Dell Dimension DMC Owner's Manual Manual pdf 24 page image

24 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o m Hard drive problemsE-Mail, Modem, and Internet ProblemsNOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it isconnected to a digital telephone network.RUN CHECK DISK —1 Click the Start button and click My Computer.2 Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties.3 Click the Tools tab.4 Under Error-checking, click Check Now.5 Click Start.CHECK THE TELEPHONE LINE CONNECTION — Verify that the telephone line is connected to the jack on themodem. (The jack has either a green label or a connector-shaped icon next to it.) Ensure that youhear a click when you insert the telephone line connector into the modem.CHECK THE TELEPHONE JACK — Disconnect the telephone line from the modem and connect it to atelephone. Listen for a dial tone.CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — If you have other telephone devicessharing the line, such as an answering machine, fax machine, surge protector, or line splitter, thenbypass them and use the telephone to connect the modem directly to the telephone wall jack.USE A DIFFERENT TELEPHONE LINE — If you are using a line that is 3 m (10 ft) or more in length, try ashorter one.RUN THE MODEM HELPER DIAGNOSTICS — Click the Start button, point to All Programs, and then clickModem Helper. Follow the instructions on the screen to identify and resolve modem problems.(Modem Helper is not available on all computers.)