Dell Dimension J2936 Owner's Manual

Also see for Dimension 4600 Series: Quick setup guide Owner's manual Removal guide Service manual Installation manual

Contents

Dell Dimension J2936 Owner's Manual Manual pdf 39 page image

Solving Problems 39A program crashes repeatedlyNOTE: Software usually includes installation instructions in its documentation or on a floppydisk or CD.A program is designed for an earlier Windows operating systemA solid blue screen appearsOther software problemsCH E C K T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers maintainwebsites with information that may help you solve the problem. Ensure that you properly installedand configured the program. If necessary, uninstall and then reinstall the program.R U N T H E PR O G R A M CO M P A T I B I L I T Y WI Z A R D —Windows XP provides a Program Compatibility Wizard that configures a program so it runs in anenvironment similar to non-Windows XP operating system environments.1 Click the Start button, point to All Programs→ Accessories, and then click ProgramCompatibility Wizard.2 In the welcome screen, click Next.3 Follow the instructions on the screen.TU R N T H E C O M P U T E R O F F — If the computer does not respond to a keystroke or a propershutdown, press the power button for at least 8 to 10 seconds until the computer turns off. Pressthe power button again to restart the computer. The chkdsk program automatically runs during thestart-up process. Follow the instructions on the screen.CH E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R EM A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O NBA C K U P Y O U R F I L E S I M M E D I A T E L Y — If your computer has a CD-RW drive or a zip driveinstalled, see the drive’s documentation for instructions.EN S U R E T H A T Y O U H A V E N O T M A D E A N E R R O R W H I L E E N T E R I N G D A T A — See theprogram documentation to ensure that the values or characters you are entering are valid.J2936bk0.book Page 39 Tuesday, September 2, 2003 3:06 PM