62 Advanced Troubleshootingw w w . d e l l . c o m | s u p p o r t . d e l l . c o m Reinstalling DriversNOTICE: The Dell Support website and your Dell Dimension ResourceCD provide approveddrivers for Dell™ computers. If you install drivers obtained from other sources, your computermight not work correctly.Using Windows XP Device Driver RollbackIf a problem occurs on your computer after you install or update a driver, use Windows XPDevice Driver Rollback to replace the driver with the previously installed version.To use Device Driver Rollback:1 Click the Start button and click Control Panel.2 In the Control Panel window, under Pick a Category, click Performance andMaintenance.3 In the Performance and Maintenance window, click System.4 In the System Properties window, click the Hardware tab.5 Click Device Manager.6 In the Device Manager window, right-click the device for which the new driver wasinstalled and click Properties.7 Click the Drivers tab.8 Click Roll Back Driver.If Device Driver Rollback does not resolve the problem, then use System Restore (seepage 63) to return your computer to the operating state that existed before you installed thenew driver.Using the Dell Dimension ResourceCDIf using Device Driver Rollback or System Restore (see page 63) does not resolve theproblem, then reinstall the driver from the Dell Dimension ResourceCD:1 With the Windows desktop displayed, insert the ResourceCD into the CD or DVDdrive.If this is your first time to use the ResourceCD, go to step 2. If not, go to step 5.2 When the ResourceCD installation program starts, follow the prompts on the screen.3 When the InstallShield Wizard Complete window appears, remove the ResourceCDand click Finish to restart the computer.J2936bk0.book Page 62 Tuesday, September 2, 2003 3:06 PM
